Remote Support Services
When equipment issues arise, timely support is critical. PTi Remote Support Services provide customers with rapid access to experienced technical support for out-of-warranty machinery, helping diagnose problems, minimize downtime and keep production moving.
Backed by decades of extrusion expertise, PTi’s Customer Service team provides support for mechanical, electrical, controls and process-related issues.
Service Highlights
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Mechanical, Electrical & Process Troubleshooting
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Remote System Diagnostics
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Software & Controls Support
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Process Trend Analysis
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Engineering & Start-Up Support
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Installation Support & Coordination
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Warranty & Spare Parts Support
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Equipment Repair & Modification Support
Managing Ongoing Operations
Equipment downtime can quickly impact production. PTi technicians are available 24/7 to provide remote technical support for systems equipped with compatible software and controls.
Through a PTi Remote Support Plan, our team can remotely access your sheet extrusion system to perform diagnostics, troubleshoot software and control issues, and analyze process trends that may be affecting production. This rapid-response support helps identify problems sooner and get equipment back online as quickly as possible.
Contact PTi’s Aftermarket/Service Department to learn more about Remote Support Plans, please contact our Aftermarket/Service Department for more details or call (630)-585-5800. Our Customer Service Representatives are available to answer any questions.
Need Technical Support?
PTi Customer Care 24-Hour Service Hotline
Toll Free: 1-877-613-0116
OFFERING YOU THE BEST SOLUTION FOR YOUR EXTRUSION LINE
Processing Technologies International (PTi) is a global leader in high-performance sheet extrusion machinery. Engineered to exact standards, PTi systems feature innovative design solutions that deliver superior equipment performance and consistently produce sheet goods that meet the industry’s highest quality standards.
PTi offers a comprehensive range of products and services designed to support today’s sheet producers and the evolving demands of the future. While this overview highlights many available configurations and capabilities, it represents only a portion of the customized extrusion solutions PTi provides for a wide variety of applications.