Customer Services


Customer Services

The success of a project is measured by the level of customer satisfaction that is maintained before and after the project has reached a conclusion. Manufacturers of machinery can be ranked accordingly by the level of service a customer receives once the equipment is placed into operation. PTi prides itself on being a world class manufacturer of high quality products and supplier of professional services. Customer satisfaction is our number one goal. Please contact one of our sales representatives for more information on PTi's products and services.


PTi provides our customers with a full complement of support services before, during and long after the start-up phase of the project. These services include:


  • Track Installation for Downstream Components & Extruders
  • Project planning, scheduling and coordination
  • Mechanical Installation Supervision & Assistance
  • Start-up, Process & System Training
  • Pre-Startup Electrical Inspection
  • Engineer services, start-up support and training
  • Mechanical, electrical and process diagnostics and troubleshooting
  • Laser bore alignment services
  • Warranty and spare parts support
  • Repair and modification site support


PTi Customer Care 24-Hour ServiceHotline call toll free 1.877.613.0116



Quality, Reliability and a  Commitment to Excellence    

Quality, Reliability and a
to Excellence


PTi Customer Care 24-Hour Service
Hotline call toll free 1.877.613.0116

During normal business hours call
630.585.5800 (M-F 8-5 CST)