Customer Services

Remote Support Services

PTi is committed to exceeding customer expectations from start to finish by providing the highest quality design, leading technology and best-in-class service and support.  A key to PTi's success continues to be the high level of Aftermarket Support Services we provide to our customers.

In order to provide our customers with timely support services on out-of-warranty machinery, PTi offers levels of rapid response Remote Support Services with the mission-one objective of 'keeping our customers' machinery up and running'.  Our world class Customer Services team, with decades of expertise and thorough understanding of customer needs for operational reliability, consistency and efficiency remain on stand-by ready to support these exact needs.

Managing Ongoing Operations

We understand that having a line down is not just inconvenient but also costly.  Our professional technicians are available 24/7 to support customers' needs with remote support for systems equipped with the necessary software/controls that allow this service.   PTi feels that this service adds value to our customers knowing that PTi can reach out remotely to trouble shoot software/controls and any process issues.  
By enrolling in a PTi Remote Support Plan,  PTi can readily access your sheet extrusion system, perform diagnostics and resolve software/controls issues, and get your system on-line and running as quickly as possible.   In addition to resolving software/controls issues, PTi can also access and analyze trends to determine process issues that can impede production.
To enroll or learn more about enrolling in this service, please contact our Aftermarket/Service Department for more details or call (630)-585-5800.  Our Customer Service Representatives are available to answer any questions.


PTi Customer Care 24-Hour ServiceHotline call toll free 1.877.613.0116



Quality, Reliability and a  Commitment to Excellence    

Quality, Reliability and a
to Excellence


PTi Customer Care 24-Hour Service
Hotline call toll free 1.877.613.0116

During normal business hours call
630.585.5800 (M-F 8-5 CST)